Privacy Policy

Last Updated: April 20, 2026

1. Introduction

ClaimMySpot ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

2. Information We Collect

Personal Information:

When you create an account, we collect:

  • Name and email address
  • Phone number (if provided)
  • Password (encrypted)
  • Profile information

Vehicle Information:

  • Make, model, year, and color
  • License plate number and state

Booking Information:

  • Parking location and dates
  • Booking duration and type
  • QR codes generated for bookings

Payment Information:

Payment information is collected and processed by Stripe, our third-party payment processor. We do not store credit card numbers or CVV codes on our servers. We receive only:

  • Last four digits of card numbers
  • Card brand (Visa, MasterCard, etc.)
  • Transaction IDs and amounts
  • Payment status

Organization Information (for Parking Providers):

  • Business name and description
  • Business address and contact information
  • Logo and photos
  • Subdomain and custom domain settings
  • Location details, pricing, and amenities

Technical Information:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website
  • Cookie data

3. How We Use Your Information

We use collected information for the following purposes:

To Provide Services:

  • Create and manage your account
  • Process parking bookings and reservations
  • Generate and verify QR codes
  • Process payments and send receipts
  • Connect customers with parking providers

To Communicate:

  • Send booking confirmations and receipts
  • Provide customer support
  • Send service updates and notifications
  • Respond to inquiries and requests

To Improve Services:

  • Analyze usage patterns and trends
  • Monitor and improve platform performance
  • Develop new features and functionality
  • Conduct research and analytics

For Security and Fraud Prevention:

  • Verify user identity
  • Detect and prevent fraud
  • Ensure platform security
  • Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Other Users:

  • Customers' names and vehicle information are shared with Organizations for confirmed bookings
  • Organization contact information is visible to customers
  • Public organization landing pages display business information

With Service Providers:

  • Stripe for payment processing
  • Email service providers for notifications
  • Cloud hosting services for data storage
  • Analytics providers for platform improvement

For Legal Reasons:

  • To comply with legal obligations
  • To respond to lawful requests from authorities
  • To protect our rights and property
  • To prevent fraud or illegal activity

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

What We Don't Do:

  • We do not sell your personal information to third parties
  • We do not share your information for third-party marketing
  • We do not use your data for purposes beyond those described in this policy

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of sensitive data at rest
  • Secure password hashing (bcrypt)
  • Regular security audits and updates
  • Restricted access to personal information
  • PCI DSS compliant payment processing

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy:

  • Account information: Until you delete your account, plus 30 days
  • Booking records: 7 years for tax and legal compliance
  • Payment records: As required by law and payment processor requirements
  • Technical logs: 90 days

7. Your Privacy Rights

You have the right to:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a structured, machine-readable format
  • Object: Object to processing of your information
  • Withdraw Consent: Withdraw consent where we rely on it

To exercise these rights:

Contact us at privacy@claimmyspot.com. We will respond to your request within 30 days.

California Residents:

Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information we collect, use, and share, and the right to opt-out of sales (though we do not sell personal information).

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze platform usage
  • Improve user experience

Types of Cookies:

  • Essential: Required for the Service to function
  • Functional: Remember your settings and preferences
  • Analytics: Help us understand how users interact with the Service

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.

12. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: privacy@claimmyspot.com
Address: 123 Parking Ave, New York, NY 10001